Unmanaged Devices

Select 'Unmanaged Devices' ② from the 'Devices' ① area.

The dashboard will allow you to drill into the numbers that are displayed to obtain more detailed information.Drop-down TitleDrop-down Title

Additional options are provided at the bottom of the 'Unmanaged' device overview.

These options point to the Technical Support Team for creating a ticket to troubleshoot.Drop-down TitleDrop-down Title

Select 'IoT Devices' from the main dashboard ①

You will be presented with any discovered IoT devices within any discovered network. Drop-down TitleDrop-down Title

The IoT Devices section allows you to pick any of the main sub-categories to filter by that respective device type.

Clicking any of the sub-categories filters by the type and any corresponding devices will appear to the right.

At this time, IoT devices will only be visual and for inventory purposes. If you would like to add notes to any IoT device record, double-click in the 'Notes' field for that particular device, and populate the text field. Drop-down TitleDrop-down Title

The 'Discovered Devices' area lists devices that had a response.  

Using the options at the top of the screen it is possible to carry out one of three actions on the highlighted device(s):

• By clicking the  button, you will move the device(s) into the section named 'Infrastructure' and they won't be included in the device management task anymore.
• By clicking the  button, you will move the device(s) into the section named 'Excluded Devices' and they will never be discovered again.

Syxsense can't interact with the excluded devices in any way, so make sure you won't have to manage the device at all before moving it to the 'Excluded Devices' section.

• By clicking the  button, you will delete the device(s) from the Unmanaged Section entirely

Although 'Unmanaged Devices' is entirely optional, devices that are considered 'Unmanageable' should be removed regularly.

If 'Discover Tasks' have been scheduled over an extended amount of time, it's possible the 'Unmanaged' records could be redundant as devices that were previously 'Unmanageable' become 'Manageable' and are placed into the 'Managed Devices' section instead.

The stale records in 'Unmanaged Devices' should be deleted as they become irrelevant.Drop-down TitleDrop-down Title

The 'Excluded Devices' ① section lists devices that had a response, but are excluded based on exclusion records in 'Device Exclusion' (Check the Setup section for more details):

• By clicking the  button ② you will move the device(s) into the area named 'Infrastructure' and they won't be included in the device management task anymore.
• By clicking the  button ③, you will move the device(s) into the area named 'Discovered Devices' and will be able to re-run the discovery process and retry to install the Syxsense agent.

All new consoles of Syxsense will always exclude Windows Server operating systems in 'Device Exclusion' to protect evaluation customers from accidentally discovering and patching production servers. If intended Server devices have already been excluded, navigate to 'Device Exclusion', remove each OS to include in discovery, and re-run the Discovery Task.Drop-down TitleDrop-down Title

The 'Infrastructure' ① area lists devices that had a response and have already been moved from the 'Discovered Devices' section:

• By clicking the  button ②, button, you will move the device(s) into the section named 'Excluded Devices' and they will never be discovered again.
• By clicking on  button  button ③ you will move the device(s) into the area named 'Discovered Devices' and will be able to re-run the discovery process and retry to install the Syxsense agent.

 Devices that have been archived no longer consume a license.

Devices that have been archived will be listed in the 'Archived Devices' area.

Archiving a device removes the device record from 'Managed Devices', 'Queries', and 'Groups' however the device will be visible in 'Archived Devices'.

It is possible to archive multiple devices by block highlighting several devices before clicking on 'Delete/ Archive'. Drop-down TitleDrop-down Title