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Team Viewer

• 1 min to read •

The TeamViewer integration extends the platform with remote device control and multiplies remote support capabilities. This option provides augmented and intuitive support for customers making IT service more productive.

Prerequisites

An online device

A Team Viewer account

Generated token

Guided walk-through: Enable Remote Control

❶	Login to TeamViewer.
❷	Create the token: Click the profile name in the right upper corner > Click 'Edit Profile' > Click 'Apps' > Click 'Create script token' and configure it > Click 'Create' > Expand your token information from the list 'Apps and Scripts accessing your account' > Copy the token Drop-down TitleDrop-down Title
❸	Add the token to your instance settings: Click > Choose 'Team Viewer' from the list of Custom Settings > Enter Display Name > Script Token: Enter the copied token > Set Max Session time > Click 'Save' Drop-down TitleDrop-down Title
❹	Choose the device for remote control: Click on 'Devices' from the main menu > Click 'Sites' > Choose the device and double-click it > Choose 'Team Viewer' from the tools list > Enter any reason for session > Click 'Start Session'Drop-down TitleDrop-down Title
❺	Use the 'End User' link to start the session on the end-user device. End-user should allow the session.
❻	Follow the 'Administrator' link. The remote control session is started after the end-user's approval.

Last Update: July, 2024