Agent Removal

• 2 min to read •

Important Information

When removing devices from the Syxsense console, it is always an option to archive the device(s) instead of deleting them from the console.

We highly encourage archiving devices instead of completely removing them.

Archiving a device will keep the device history in the console but will reclaim a license seat for use by another device. Archived devices are listed under the Unmanaged Devices list at the bottom of the Devices list.

Prerequisites

An online device

Guided walk-through: Console-Based RemovalGuided walk-through: Console-Based Removal

❶

From the Syxsense Device tab ① highlight the row of the device you want to remove ② and Select the Remove Agent button ③ from the top bar.

Shift/Control Click allows you to select multiple rows of devices.Drop-down TitleDrop-down Title

❷

Select the Yes button ① from the upper left of the Remove Agent Dialog

Optionally, maintain a record of the device within the console ②

Optionally, do not allow this device to be discovered by the Syxsense virtual representative in the future ③

After a few minutes, the Syxsense agent will be uninstalled from the endpoints.Drop-down TitleDrop-down Title

Guided walk-through: Client-Based RemovalGuided walk-through: Client-Based Removal

If the Remove Agent option is not available for any reason, you are always able to deprovision a device by manually decommissioning the Syxsense agent. The steps to perform it are represented in the following table depending on OS.

Windows

Delete the following locations (if they still exist):

C:\$VcmsTemp$\

C:\Windows\System32\config\systemprofile\AppData\Roaming\Verismic CMS\Data

C:\Windows\System32\config\systemprofile\AppData\Roaming\Verismic CMS\Upgrade\Logs

C:\Windows\System32\config\systemprofile\AppData\Roaming\Verismic CMS\Upload

Delete the following Registries:

HKEY_LOCAL_MACHINE\SOFTWARE\VERISMIC

HKEY_LOCAL_MACHINE\SOFTWARE\VERISMIC\PowerManager\Device

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\VERISMIC

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\VERISMIC\PowerManager\DeviceID

Linux

Use the following commands using your distributions Package Manager:

Remove the Syxsense Package (not required for open/SUSE Linux)

sudo (yum/dnf/apt/…) remove SyxsenseResponder

Remove the Syxsense Agent Directory (if not removed by the package manager)

sudo rm -rf /usr/share/SyxsenseResponder

MacOS

Use the following commands

Unload the Syxsense Service

sudo Launchctl unload /Library/LaunchDaemons/com.verismic.microresponder.plist

Remove the Syxsense Service

sudo rm /Library/LaunchDaemons/com.verismic.microresponder.plist

Remove the Syxsense Agent and Agent folder

sudo rm -rf /Library/Application Support/Verismic

Last Update: July, 2024